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Disputes between customers and operators of online casinos arise all the time. It is an integral part of the gaming process, even if it is strictly regulated by the user agreement, in which all the points are spelled out.
This section of Casinoz was created to help readers solve such problems.
Complaints about online casinos can occur at different stages:
Also, problems can arise in many other situations.
It is important to understand:
In online gambling, the customer is not always right.
Often users are just looking for a way to get back the money they lost or at least to spite the establishment where they had bad luck. Casinoz sets out to look into the situation thoroughly to find out who is right.
If you feel you have been treated unfairly, you can act in many ways.
We also urge readers not to rush to criticize the casino on thematic forums. Instead, they should try to settle things peacefully.
It is difficult to give a definite answer to the question in this subtitle. It all depends on several factors:
Of course, if you were cheated in an unlicensed casino with fake slots, it would be almost impossible to get justice.
If the problem occurred at an honest site that cares about its reputation, it would not be so difficult to compromise. Reputable operators themselves are interested in the fact that all disputes are settled by mutual consent of the parties.
First of all, remember:
We encourage readers to use the established online casino complaint form.
If you want Casinoz to act as a mediator, you don't need to voice your complaints in the review comments or elsewhere on the site.
A few additional suggestions:
Remember that we were not eyewitnesses to the events, so we will initially have to understand the situation by reading your explanations.
Of course, any casino has dissatisfied customers. It's the nature of the business. If a person has lost, he may well be dissatisfied with something. However, the following online casinos try to please all players as much as possible.
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